Frequently Asked Questions!
Find the answer to your question here!
If your question is not listed, please do not hesitate to contact us and we will be happy to assist you!
Frequently Asked Questions
We are happy to help you find the right tools, protective equipment or accessories. Tell us what you want to do and we will gladly think along about the right approach and the right tools and resources for that work. We will respond to your inquiry within 2 hours.
Send us an e-mail
Service & Repair
Is something broken or is something worn out? We are happy to help you and find the right spare parts for you or repair it for you if necessary. In our workshop we can carry out most repair work ourselves. In addition, we have most spare parts in stock so you never have to wait long.
Pick up or delivery?
Orders can either be delivered or picked up at the
Technotrading warehouse. If you prefer to pick up the order yourself, you are
welcome all day. Our pick-up counter is open from 08:00 to 17:00. If you call
in advance, we will ensure that the order is ready
Orders can be picked up at the address below :
3125 BT SCHIEDAM
Delivery service Technotrading & DHL
We deliver the orders twice a day with our own transport in the Rotterdam region. Our driver starts his round at 10:00 and 15:00 from the warehouse in Schiedam and then delivers the orders in logical order to the desired address.
We use DHL for orders outside the Rotterdam region. We can send this daily. If the order is sent in before 14:00, we will ensure that it is sent by DHL the same day. On request we also use other carriers and this can also be booked with the relevant account of the customer.
Didn't receive an order confirmation?
Have you already checked the spam filter? It is possible that the order confirmation has ended up in the spam. Did you order more than 1 hour ago and did not receive an order confirmation by email? Please contact customer service. Together we check the order and ensure that it is still in order.
Can I have my order delivered to another address?
Did you enter a wrong address or have your plans changed? Once you have placed the order, it is in most cases no longer possible to change your address, but this can differ per courier. If you do have the option to change the address, you will find the instructions for this in the courier's email and in the Track & Trace code. If the order is delivered via our Technotrading driver, please contact us by phone.
What happens to your order if you are not at home?
The DHL delivery person offers the order to the delivery address. If you are not present during the first delivery attempt, you will receive a notification. This can be done by means of a note in the letterbox, via Track & Trace or by email. DHL will then let you know where the order is and when it can be picked up at a DHL collection point.
How can I track my order?
As soon as your package has been registered with DHL, you will receive a shipping confirmation by e-mail with a DHL Track & Trace code, which you can use to track the shipment.
Can I still change my order and/or delivery address?
Have you placed an order and do you still want to change it? Unfortunately, this is no longer possible via the webshop. If we have not yet shipped the items, the order or delivery address can still be changed. Please contact us by phone, so we can see together how we can best adjust the order for you.
Satisfaction Guarantee & Returns
The buyer has a satisfaction guarantee for a period of two weeks after delivery of the products. During this period, the recipient will handle the product and the packaging with care. He will only unpack or use the product to the extent necessary to assess whether the product functions in accordance with expectations and specifications. If the buyer makes use of his right of withdrawal, he will return the product with all accessories supplied and - if reasonably possible - in the original condition in the original packaging to Technotrading Schiedam BV.
Do you have a complaint?
We are sorry that you have a complaint. We are happy to solve this together with you. You can send us an email or contact our customer service. We will then be happy to assist you in resolving the complaint. Make sure you always have an order number to hand or mention it in the e-mail, along with your details. This way we can serve you faster.